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Capsuco FAQ
Capsuco Helpdesk


What is Capsuco?

How to upload my designs?

How does it all work?

How do I get paid?

What are Keyword Tags?

What kind of designs should I submit?  What are the requirements?

How would my designs be display on the t shirt?

How long does it take to ship and how much?

Can I pick up my purchases?  Where are the locations?

How do I pay? What kind of payment method do you accept?

What happened if my package is delayed?

What if I am not satisfied with my purchase?

Your questions are not here?  Email us here

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What is Capsuco?

Capsuco is powered by the imagination and talents of the artistic communities, where creativity meets printable art, such as t shirts. Drawing the latest techniques of print on demand technology, Capsuco is able to connect people of all backgrounds around the world to share and sell their artwork through t shirts.


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How to upload your artwork for sale

Step 1    : Login into your account

Step 2    : In your user account, sign up as Capsuco Creator and create your profile

Step 3    : At the top of your account page, click on "My Capules"

Click on My Capsules



Step 4    :

In the "My Creative Capsules" page, click on "Download our Capsuco artwork template here to properly upload your artwork". 

Click on Capsuco Artwork Template

Right clicked on the file and save the image into your hard drive. Step 4    :

Right click to save Capsuco Artwork Template

Step 5    :

Follow the instructions on how to place and save your artwork onto the template using softwares like Gimp or Photoshop.

Scale your Image on Capsuco Artwork Template

Step 6    : Once the artwork is ready, go back to "My Capsules" page, click on the "New Capsule" button

Click on New Capsule

Step 7    :

Put in the name of your artwork, and the story behind it.  Upload the image of your artwork. 

If you prefer your artwork on a specific t shirt color, you can upload another file (jpeg, 500 x 500) of your artwork with your choice of background color.

Upload your artwork


Step 8    :

That's it.  Your image is now pending for approval.  Once approved, the artwork would be available in selected tees at a given price.  For each t shirt sold (regardless of the retail price set), you will received USD 3 as your commission.



  • You can download here the free software Gimp to easily remove the background of artwork                 

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How does it all work?

Uploading Process

Step 1 :    You upload your artwork using our template.

Step 2 :    Your artwork will go through the approval process, and we will be assigned to the chosen t shirt colors

Step 3 :     When someone buy the t shirt with your design, the commission will be credited to your account.

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Payment

There are 3 options of payment.  You can be paid via paypal, bank checks or bank transfers.

Payment Details

On the Payment Option section within your Creative Capsule account, you choose which payment method you prefer.  Sales commission of $3 will be credited to your account everytime your design is sold through our t shirts.  Every month, we would automatically sent out the payment to your personal account if the amount is more than $20. 

You can choose to withdraw the money at anytime. There will be admin fee of $2 if the amount withdrew is less than $20.  If the amount is more than $20, there is no charge.

Sometimes a portion of your payment might be withhold from withdrawal until the payment from the customer has cleared.  The maximum days for the withhold period is only 7 days, which either the customer would have complete the transaction or the purchase would be canceled.  In the event of purchase cancelation, your commission would be canceled as well.



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Key Tags

Keyword tags are relevant keywords that describe the artwork. It provides other and search engines to look for the artwork. When uploading your work to Capsuco, be creative and smart about your keyword tags. Think of what other people might type in when searching for your artwork.

Others who view your page are able to put in their own keyword tags as well.

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Artwork Requirements

You should submit finished artwork only and work that you are proud to show.  Each artwork will be reviewed and assigned to a choice of color tees.  The work submitted hould be original.  You are encouraged to use as much as colors as possible.


Your artwork

> should be submitted in png format only.  Make sure you set the background layer as transparent

> pixel size at least 1000 x 1000 and dpi of more than 180


If some artwork we deemed inappropriate for our website, we reserve the right to remove the artwork without due notice.  However if you feel it was unfair or have doubts regarding the removal, you may contact us here.

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How the artwork would be displayed

Each artwork would usually be positioned in the middle of the t shirt.  Once we receive your artwork, we will assign the t shirts available for that particular design.

Your Design


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You see our delivery time and shipping rate here.


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We have several locations where you can pick up your purchases.  No delivery and handling charges.

The locations are :

7-11, No. 38, Jalan Telawi 5 , Bangsar Baru, Kuala Lumpur

7-11, Lot No. A-G-1, Northpoint, Mid Valley City, Kuala Lumpur

7-11, Lot No. G95, The Curve, Mutiara Damansara, Petaling Jaya

Cheers, Block 548 Woodlands Drive. 44, #01-06 Vista Point, Singapore


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Payment

You can pay either through Credit Card, Paypal, Bank Transfers, Money Orders, or Cheques.  You would have to complete the payment in 7 days or the purchase order would be automatically canceled.


You can rest assure when paying with your credit card. Capsuco uses SSL (Secure Sockets Layer) to safeguard your personal information. Your information such as credit card numbers and its details are encrypted so there is no third party can access your information. SSL is the industry standard and best guard for secure ecommerce transactions.


The Fair Credit Billing Act also protect you from fraudulent changes for anything more than $50.00.


Please let us know if you have other questions regarding the safety of your personal information. If you wish to place your order by phone, please call us at the numbers listed on the About Us page.


Here's a link to an article in MSN : Protect yourself: The safest ways to pay online


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Delayed Delivery

While we here at Capsuco.com try to ship your goods as soon as possible, delay does happen once in a while. That is why we recommend you take the express shipping if you are a rush. Contact our customer service and we will check with our shipper as where is your package and how we can speed up the process to getting it into your hands.


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I am not happy with my purchase.

We are truly sorry about your dissatisfaction regarding either our service or merchandise.  If for any reason at all you are not satisfied with the merchandise, you may refund it for a full refund.  Please go here for more info.


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